Blitz Bunker

Delete your account

What happens immediately, the 30 days you have to change your mind, what is erased, and the few records we are required to keep.

Published by ADDIE OÜ · Contact privacy@blitzbunker.com

From inside the app

This is the fastest route. It is available in the iOS and Android apps today; if you play in a browser, use the email route below.

1. Sign in and open Options.
2. Choose Delete account.
3. Confirm twice. The second prompt asks you to type your account name, so it cannot happen by a mis-tap.

The account stops working the moment you confirm, and you are signed out everywhere.

If you cannot sign in

Write to privacy@blitzbunker.com from the email address on the account and tell us the account name. We verify that the address really belongs to the account before deleting anything — otherwise anyone could delete someone else's account just by knowing their name.

If you signed in with Apple and chose to hide your address, write from the relay address Apple created for you. It reaches us the same way.

You have 30 days to change your mind

For 30 days the account is switched off but not yet erased. Signing in again — with the same password, or the same sign-in provider — brings it back exactly as it was, progress and all.

After 30 days it is erased, and that cannot be undone.

What is erased

• Your account name and password.
• Your sign-in identity and the email address it returned.
• All game progress: character and wardrobe, weapon and vehicle skins, achievements, missions, career statistics and season progress.
• Your friends list and any pending invitations.
• Your sessions, so nothing stays signed in anywhere.

Your points go too, and they are not refundable. Points are in-game currency, not money. Deleting the account destroys any balance still held, including points that were paid for, and there is no way to move them to another account or convert them back. If you have a balance you care about, spend it before you delete.

What we keep, and why we cannot delete it

A few records outlive the account, because the law requires it or because deleting them would make the system easy to abuse. None of them is used to identify you afterwards.

• Payment records — the amount, currency, date and the payment processor's reference. Your name and account are unlinked from them, but the transaction itself has to be kept for accounting and tax purposes for as long as the law requires.
• Match records — which display names were seen in which match. It is what keeps an abuse report reviewable after the match has ended.
• Sign-in records — the security log described in the privacy policy. Kept 90 days from the sign-in, then deleted automatically.
• Moderation records — if an account or an IP address was restricted, that restriction outlives the account. Otherwise deleting an account would be a way to clear a ban and come straight back.

The full detail, including how long each of these is kept, is in the privacy policy.

Questions

Anything about this — including a request to see or correct your data instead of deleting it — goes to privacy@blitzbunker.com.