One address reaches a person who can actually look at your account. Below is what to send, and the few things that have to be handled somewhere else.
Write in English or Turkish. We read every message and answer within a few days.
Almost every slow answer is slow because one of these was missing:
Write from the email address on the account when you can. If you signed in with Apple and chose to hide your address, write from the relay address Apple created for you — it reaches us the same way, and it proves the account is yours.
Blitz Bunker has no password of its own. You sign in with Apple or with Google, and the same account carries your progress in the app and in the browser.
If sign-in fails, check first that you are using the same provider you originally signed up with. Signing in with Google when the account was created with Apple creates a second, empty account rather than opening the first one — the two are separate as far as the game is concerned.
If you believe you have ended up with two accounts, write to us with both account names and we will tell you which one holds your progress.
Points are in-game currency, not money. They cannot be transferred between accounts or converted back.
If points you paid for did not arrive, open the shop again first — an interrupted purchase is normally finished the next time the app can reach our servers. If they are still missing after that, write to us with the date and the amount and we will look up the transaction.
This is the one thing we genuinely cannot do for you, because we never see the payment method:
| Where you bought | Where a refund is requested |
|---|---|
| iPhone / iPad (App Store) | Apple, at reportaproblem.apple.com |
| Android (Google Play) | Google Play, from your order history |
| In a browser | Us — write to support@blitzbunker.com |
If a store refunds a purchase, the points it bought are removed from the account. That is automatic and is not a penalty.
Send the offending player's display name, which mode you were in, and roughly when. Match records let us check a report after the match has ended, so a report the next day is still useful. Include a screenshot if the problem was something written rather than something done.
Tell us what you were doing when it happened and whether it happens every time. If progress looks wrong — a missing skin, a career statistic that went backwards — say what you expected to see and when you last saw it correct.
What we collect, how long we keep it and how to ask for a copy is in the privacy policy.
To close your account, see deleting your account. It can be done from inside the app, or by email if you cannot sign in, and you have 30 days to change your mind. Points are destroyed with the account, including points that were paid for — spend a balance you care about before you delete.
Blitz Bunker is not for children under 16. If you believe a child under 16 is using the game, write to privacy@blitzbunker.com and we will close the account and erase the data.